TERMS & CONDITIONS
OVERVIEW
This website is operated by Candle and Match Ltd .Throughout the site, the terms “we”, “us” and “our” refer to Candle and Match Ltd. Candle and Match Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - CANCELLATION
We endeavour to dispatch all orders within 5-7 working days from when your order is placed and the payment is received. In the unlikely case your order is faulty or has been damaged in transit, please contact us within 48 hours of receiving your item via email to customercare@candleandmatch.com. We will replace the damaged item and dispatch within 2 working days subject to stock availability, if the product is out of stock we will give send a 'like for like' product.. We reserve the right to require proof of damage: You can photograph the damage and email it to us at customercare@candleandmatch.com, If the item is found to be faulty or damaged, we will refund the price you paid for it.
Candle and Match reserve the right to cancel the contract between the customer, in an unlikely case, if: we have insufficient stock to deliver the goods you have ordered; we are not able to deliver to your area; or one or more of the products you have ordered has a pricing, description or technical issue.
SECTION 7 LEGAL STATEMENT
Candle and Match’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Candle and Match to the customer. Candle and Match shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or any other way. Candle and Match cannot accept any liability for a failure to comply with specific instructions stated on the website or on the product. Your statutory rights are not affected by this statement. If any term of the Agreement is held to be illegal, invalid or unenforceable, in whole or in part, such part shall be deemed not to form part of the Agreement but the legality, validity or enforceability of the remainder of the Agreement shall not be affected.
Candle and Match is the trading name of Candle and Match Limited, a UK based limited company whose registered office is: 7 Wingate Court, 139 Blackberry Lane, Sutton Coldfield, England, B74 4JG, United Kingdom. Limited company registration number: 13405072. To exercise all relevant rights, queries or complaints please in the first instance contact: customercare@candleandmatch.com
SECTION 8 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy. Please note if you have entered your shipping address incorrectly we cannot be held accountable for any packages that are shipped to the incorrectly entered address.
SECTION 9 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 10 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 11 - COUPON CODES / GIFT CARDS
Coupon codes / gift cards issued can only be used until their expiry date. The offer can only be used once against a purchase and coupon codes/ gift cards cannot be used in conjunction with any other promotional offer such as discount offers, products reduced in price, sample sale or seasonal sale. Candle and Match to reserves the right to remove coupon codes without warning due to insufficient stock, technical issues or misuse of a coupon code. Coupon codes/ gift cards issued can only be used in conjunction with any specified terms and conditions of use. Candle and Match to reserves the right to change or alter specified terms and conditions of use at any time without prior notice. Candle and Match to reserves the right to cancel orders if Candle and Match to finds a coupon code or gift card has been misused or used against code’s terms and conditions of use without prior notice.
SECTION 12 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 13 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 15 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 16 SUBSCRIPTION BOXES
Purchase of subscription products
When you checkout for a subscription box on our website you will automatically be signed up to receive a regular delivery of our subscription products monthly or 3 monthly. You can manage and make changes to your orders at any time. You may submit orders online at any time after you have created an account. Our website allows you to view all the boxes you have already ordered from us, and you can do this by clicking visiting the ‘My Account’ section. Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms and Conditions. No order is accepted from you until our website displays an order confirmation message. This message is displayed once your payment has been authorised. You will also receive an email confirmation to this effect. We select the contents of your boxes each month. Not all monthly boxes will be the same for all subscribers.
Subscription product payments
The price of subscription products is as on the website. We take payments by continuous payment authority. You can view, delete, or change your saved payment card at any time by viewing the My Account section of the website. When clicking the final submission button at checkout on our website for card payments, you agree to give full authorisation to automatically take your subscription payment each month, until you suspend (pause) or cancel your subscription via the My Account section of the website. When you start your subscription, we will take your first payment for your first box. Your subscription won’t start until this payment has been processed and cleared. Your subscription will be renewed automatically each month, and your monthly payment will be taken on or around the same date of your first payment each month.
Bank holidays and other public holidays may also change the monthly payment date. You agree not to hold us responsible for any and all banking charges incurred due to recurring payments on your account. Goods are subject to seasonal changes in supply levels and supply prices. We reserve the right to change the fees for any services at any time. Please note that you can cancel at any time. Your monthly payment will not change without your express prior permission. Payments for our subscription products will be taken monthly, until you suspend (pause) or cancel your subscription via the My Account section of the website.
Subscription product delivery and returns
Delivery of our subscription products within the UK is free. Delivery of our subscription products outside the UK is charged at a rate shown at checkout. This delivery charge applies to each subscription product sent and will be charged every month alongside your renewal charge, until you suspend (pause) or cancel your subscription. We reserve the right to cancel your subscription due to postage restrictions imposed on us by Royal Mail or other delivery provider used.
We dispatch subscription products on or around the 11th of each month. The actual dispatch date will vary each month and can be earlier or later than the 11th. We dispatch all our subscription products at the same time each month, regardless of when you start your subscription. If you start your subscription before the 5th of the month, you will receive the current month’s subscription box. If you start your subscription after the 5th of the month, you will receive the next month’s subscription box.
You will not hold us responsible for any delays, outside our control, which relate to the delivery of subscription boxes. We cannot accept a claim for loss, It is your responsibility to report all lost or undelivered boxes by email to customercare@candleandmatch.com within 7 working days of the expected day of delivery. In the unlikely event your subscription box is lost or undelivered, we reserve the right to send you a replacement. If your box does not fit through your letterbox and you are out when it is delivered, Royal Mail or an alternative delivery company should leave a card at the address with information about collection or re-delivery. The postage provider will hold the box for 18 days before returning it to us and it is your responsibility to contact them to arrange receipt of the box as soon as you can. We cannot be held responsible for refunding or replacing the box if this process has not been followed. Once you have received a card with information about collection or re-delivery, it is solely your responsibility to arrange to receive your delivery. If you change address, you must update your address details in the relevant section of the website (within the My Account section of the website) to ensure that boxes are not sent out to the wrong address. Please ensure this is done in time to take effect (before your monthly payment is processed) before you move as you will not be refunded or credited for any boxes posted to the wrong location. We also recommend informing us of a change of address via email to customercare@candleandmatch.com
You can cancel the purchase of a subscription box at any time before the cut off time relevant to your renewal day. This is the day each month your card payment is processed, and will vary on a month-to-month basis due to batch processing. Your renewal date will be within 24 hours of the date you started your subscription.
You will only be sent a subscription product once payment has been processed. This means that if you cancel your subscription before payment has been processed, you will not receive the next box..
SECTION 17 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Candle and Match Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Candle and Match Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 20 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 21 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 24 - DELIVERY
Our products can be delivered to any country listed in the shipping section of the checkout page of our website. We reserve the right to cancel your order due to postage restrictions imposed on us by Royal Mail or other delivery provider used.
Most orders are delivered by Royal Mail, but sometimes we have to use alternative delivery companies. Proof of delivery is not usually obtained and a signature is not usually required upon delivery. You can find estimated delivery times on our Delivery + Returns page, but actual delivery times may vary. You will not hold us responsible for any delays, outside our control, which relate to the delivery of orders. It is your responsibility to report all lost or undelivered boxes via email customercare@candleandmatch.com within 7 working days of the expected day of delivery. In the unlikely event your order is lost or undelivered, we reserve the right to send you a replacement order. If your order does not fit through your letterbox and you are out when it is delivered, Royal Mail or an alternative delivery company should leave a card at the address with information about collection or re-delivery. The postage provider will hold the box for 18 days before returning it to us and it is your responsibility to contact them to arrange receipt of the box as soon as you can. We cannot be held responsible for refunding or replacing the box if this process has not been followed. Once you have received a card with information about collection or re-delivery, it is solely your responsibility to arrange to receive your delivery.
It is your responsibility to ensure your delivery address is accurate and correct at the time of order. If an error is made, we will not refund or credit for any orders delivered to the wrong location.
SECTION 25 CONTACT US
You can email us at any time at: customercare@candleandmatch.com